The reporter learned from China State 188bet online sports betting Group Co., Ltd. (hereinafter referred to as "State 188bet online sports betting Group")，September 202420Starting from day,The railway department implements new rules for key passenger 188bet online sports betting services，FurtherScientific allocation of resources，Standardize service process,Perfect relatedRules，Key 188bet online sports betting travelwill be moreWarm and convenient.
Introduced by the relevant person in charge of the 188bet online sports betting Transport Department of China Railway Group,Since the 18th National Congress of the Communist Party of China,The 188bet online sports betting department adheres to people-centered developmentThoughts，SeriouslyImplementationState protectionWomen and children、DisabledRights and other legal and regulatory requirements, continuous improvement188bet online sports betting points such as the elderly, the young, the sick, the disabled, pregnant women, etc.Passenger 188bet online sports bettingSystem measures andService system, relying on 12306 website和Service HotlineOpened online reservation channel for special 188bet online sports betting tourists，Special ticket quota reserved for passengers with disabilities (including military disabilities)，Actively promote the construction of barrier-free environment，Strengthen the renovation and renovation of station and train equipment and facilities，Perfect trainBarrier-free facilities, some stationsSettings了Key 188bet online sports betting waiting area, lactation room, introduced to carryGuide dogEnter the station and wait for the busCare measures，Built the “036 Waiting Room” of Beijing West Railway Station、Nanjing Station “158” Lei Feng Service Station and other key 188bet online sports betting service brands，Basically builtFor the elderly, the young, the sick, the disabled and pregnantetc.Humanistic care service system for 188bet online sports betting tourists, powerfulPromote了Railway public service level and key 188bet online sports betting travel experience，2023 National RailwaysCumulative service 12306Special reservation for customer service center919,000 188bet online sports betting tourists, year-on-year growth163%。
Introduced by the person in charge,In recent years，Each railway bureau group company has explored and formed a series of service specifications and standards in the practice of serving key passenger travel，Meanwhile，The demand for key passenger travel services shows a diversified trend，Need to unify and standardize key passenger 188bet online sports betting services、Optimize and improve quality。For this，In accordance with relevant national laws and regulations, the 188bet online sports betting department, inCarefully summarize the work experience in key passenger 188bet online sports betting services in recent years, Based on extensive listening to passengers’ opinions and suggestions,Unified regulations on key railway passenger transport 188bet online sports betting，Clear the standards for providing quality 188bet online sports betting、Content、Method。
First, clarify the service objects and scope.Service object is old、Young、disease、disabled、188bet online sports betting passengers such as pregnant women and special 188bet online sports betting passengers who need to rely on assistive devices to move around；Service scope includes railway ticket sales、Pit in、Waiting、Ride、Outbound and other links，Covering various scenarios of railway travel。In order to provide 188bet online sports betting more accurately,willSpecial188bet online sports betting travelersService expansion and mergerSubdivided into unaccompanied senior passengersService、Unaccompanied pregnant passengersService, visually/hearing impaired passengersService, wheelchair/stretcher (car) mobility disabled passengersService, Passengers with guide dogsService, etc., and formulated service measures by category.
The second is to clarify service content and standards.188bet online sports betting passengers can enjoy priority security check、Priority Verification、Priority check-in、Boot Service，Use the accessible ticket window、Key passenger waiting room、Mother and baby room (lactation room)、188bet online sports betting such as accessible toilets (third toilet) and accessible service facilities。Railway staff will also provide free wheelchairs in the station for special passengers、Stretcher (car) and in-train follow-up care and other 188bet online sports betting，Provide convenience for disabled people to carry guide dogs。
三is the specificationReservationApplication process.Special 188bet online sports betting passengers holding valid railway tickets can go to the railway 12306 website (APP)、Railway smooth code、12306 customer service hotline and other online channels, orStation 12306 Service Desk、Submit an appointment application through offline channels such as the comprehensive service center and train conductor，Relevant travel information needs to be submitted when making a reservation、Service requirements and valid supporting materials. furtherRelax了188bet online sports betting reservation time limit,by"Within 72 hours before boarding the train at the station" is adjusted to "6 hours before departure to the pre-sale period"。Less than 6 hours before driving，Go to the station service desk 12306、Apply on-site at the Comprehensive Service Center，In principle, the processing time limit is no later than 60 minutes before driving。After receiving the appointment request，The railway department will conduct review and processing in a timely manner and provide feedback on the acceptance status，Eligible，Provide quality 188bet online sports betting as required。
The fourth is to standardize station and train service measures.Special key passengers after successful reservation application，You need to bring valid certificates and arrive at the agreed meeting point for passengers in advance。After the station staff verifies relevant materials and information，Provide corresponding 188bet online sports betting according to needs，And make a good handover with the train staff。In case of special circumstances such as sudden injury or illness of the passenger causing inconvenience of movement or when it can be intuitively determined that the passenger is indeed physically disabled，No relevant supporting materials required。When special key passengers who meet the service conditions are found during the operation of the passenger train，Train staff will provide appropriate 188bet online sports betting in a timely manner，And notify the destination station to provide good service，Send passengers to the appropriate exit。
五is an optimized service guarantee facility.Continue to promote the construction of a barrier-free travel environment and the construction and renovation of maternal and infant facilities，SpecificationAccessibility、Facility renovation、Service Guarantee、Information 188bet online sports betting，OptimizationAccessibility Window、Channel、Bathroom、Breastfeeding room、Information construction and other software and hardware facilities，Equipped with wheelchairs, stretchers and other assistive devices。At the stationProminent positionUnify the setting of 12306 reserved 188bet online sports betting meeting points,Easy to identify and find. 188bet online sports betting12306Fully optimized specialReservation service for 188bet online sports betting touristsSystem relatedFunction.
188bet online sports betting Department Tips, 188bet online sports bettingSpecialDetailed procedures for key passenger 188bet online sports betting, all passengersFriendYou can follow "188bet online sports betting 12306"FAQAnd "China 188bet online sports betting" official Weibo、WeChat public account travel guide。To better experience online reservation service，Passengers please complete the 188bet online sports betting 12306 APP version update and upgrade as soon as possible。isMake full use of 188bet online sports betting station train service resources，Better protection for those who are truly in need188bet online sports bettingTravel, please travel friendsSubmit the actual requirements，At the same time, we encourage passengers to care about and help the 188bet online sports betting passengers around them，Work together to create warmth and love、Warm and civilized travel environment. In the next step, the 188bet online sports betting department will listen carefullyGuangda188bet online sports bettingofOpinionandSuggestion,Continuously optimize and improve service measures and equipment and facilities，Continue to improve 188bet online sports betting travel experience。
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