The reporter learned from 188bet Group Co., Ltd. (hereinafter referred to as "State Railway Group")20Starting from day,The 188bet online sports betting department implements new rules for key passenger transportation servicesScientific allocation of resources，Standardize service process,Perfect relatedRules，Key passenger travelwill be moreWarm and convenient.
Introduction from the relevant person in charge of the Passenger Transport Department of 188bet Group,Since the 18th National Congress of the Communist Party of China,The 188bet online sports betting department adheres to people-centered developmentThoughts，SeriouslyImplementationState protectionWomen and children、DisabledRights and other legal and regulatory requirements, continuous improvementKey points such as the elderly, the young, the sick, the disabled, pregnant women, etc.Passenger transportationSystem measures andService system, relying on 12306 websiteHe service hotlineOpened online reservation channel for special key tourists，Special ticket quota reserved for passengers with disabilities (including military disabilities)Strengthen the renovation and renovation of station and train equipment and facilitiesPerfect trainAccessibility, some stationsSettings了Key passenger waiting area, lactation room, introduced to carryGuide dogEnter the station and wait for the busNanjing Station “158” Lei Feng Service Station and a number of key passenger service brandsFor the elderly, the young, the sick, the disabled and pregnantetc.Humanistic care service system for key tourists, powerfulPromote了188bet online sports betting public service level and key passenger travel experience，2023 National RailwaysCumulative service 12306Special reservation for customer service center919,000 key tourists, year-on-year growth163%。
Introduced by the person in charge,In the practice of serving key passengers, various 188bet online sports betting bureau group companies have explored and formed a series of service specifications and standards，The 188bet online sports betting department, in accordance with relevant national laws and regulations, inCarefully summarize the work experience in key passenger transportation services in recent years, Based on extensive listening to passengers’ opinions and suggestions,Unified regulations on key 188bet online sports betting passenger transport services，Clear the standards for providing quality services、Content、Method。
First, clarify the service objects and scope.Key passengers such as pregnant women and special key passengers who rely on assistive devices。In order to provide services more accurately,willSpecialKey travelersService expansion and mergerSubdivided into unaccompanied senior passengersService、Unaccompanied pregnant passengersService, visually/hearing impaired passengersService, wheelchair/stretcher (car) mobility disabled passengersService, Passengers with guide dogsService, etc., and formulated service measures by category.
The second is to clarify service content and standards.Key passengers can enjoy priority security check，Accessible restrooms (third restroom) and barrier-free service facilities and other services188bet online sports betting staff will also provide free wheelchairs in the station for special passengers
三is the normReservationApplication process.Special key passengers holding valid 188bet online sports betting tickets can pass the 188bet online sports betting 12306 website (APP), orSubmit an appointment application through offline channels such as the Comprehensive Service Center and the train conductor. furtherRelax了Passenger reservation time limit,by"Within 72 hours before boarding the train at the station" is adjusted to "6 hours before departure to the pre-sale period"Go to the station service desk 12306，In principle, the processing time limit is no later than 60 minutes before drivingThe 188bet online sports betting department will conduct review and processing in a timely manner and provide feedback on the acceptance status
The fourth is to standardize station and train service measures.In case of special circumstances such as sudden injury or illness of the passenger causing inconvenience of movement or when it can be intuitively determined that the passenger is indeed physically disabled
五is an optimized service guarantee facility.Continue to promote the construction of a barrier-free travel environment and the construction and renovation of maternal and infant facilitiesAccessibilityOptimizationInformation construction and other software and hardware facilities，Equipped with wheelchairs, stretchers and other assistive devices。At the stationProminent positionUnify the setting of 12306 reserved passenger meeting points,Easy to identify and find. 188bet online sports betting12306Fully optimized specialReservation service for key touristsSystem relatedFunction.
188bet online sports betting Department Tips, 188bet online sports bettingSpecialDetailed procedures for key passenger services, all passengersFriendYou can follow "188bet online sports betting 12306"FAQAnd "188bet" official WeiboPassengers please complete the 188bet online sports betting 12306 APP version update and upgrade as soon as possibleisMake full use of 188bet online sports betting station train service resourcesPassengerTravel, please travel friendsAt the same time, we encourage passengers to care about and help the key passengers around them. In the next step, the 188bet online sports betting department will listen carefullyGuangdaPassengerofOpinionandSuggestion,Continuously optimize and improve service measures and equipment and facilities，Continue to improve passenger travel experience。
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