Chapter 1 General Provisions
Article 1: To maintain the normal order of railway passenger transportation，Protect the legitimate rights and interests of all parties to a railway passenger transport contract，In accordance with the "Civil Code of the People's Republic of China", "Railway Law of the People's Republic of China", "Railway Safety Management Regulations" and other laws、Administrative regulations and "Railway Passenger Transport Regulations", "Railway Passenger Ticket Real-Name System Management Measures" and other relevant provisions，Develop this transportation procedure。
Article 2: These regulations apply to the domestic railway passenger transportation of railway transportation enterprises affiliated to China State Railway Group Co., Ltd. (hereinafter referred to as China Railway Group) and its holding joint venture railway companies。
Article 3 The meaning of the following terms in these regulations:
Passenger: A person holding a valid railway ticket.
Children: Children referred to in this regulation refer to minors who meet the conditions for purchasing railway children’s discount tickets and the conditions for free rides。
Real-name ticket management: real-name ticket purchase and real-name inspection are collectively referred to as real-name ticket management。
Real-name ticket purchase，refers to the ticket purchaser purchasing the ticket with the valid ID of the passenger，Railway transportation companies sell tickets based on the valid ID of the passenger，And record passenger identity information and ticket purchase information；Ticket real-name verification，Refers to the railway transportation enterprise's consistency check between the identity information recorded on the ticket and the passenger and his valid ID document for real-name ticket purchases，And the behavior of recording passengers’ ride information。
Connecting tickets: purchased by passengers in segments，A multi-section ticket that can be connected between the departure point and the destination；The arrival station for the first segment of the ticket and the departure station for the second segment of the ticket should be the same or the same city railway passenger operation station (hereinafter referred to as the station)。
Railway ticket sales agent: signed a sales contract with the railway transportation enterprise，An independent legal entity that handles railway ticket sales and operations。
Seat: Carriage specified on ticket，And seat or bunk location。
Seat Category: Passenger train seat category，Including hard seat、Soft Seat、Second Class、First class seat、Special Class Seat、Business Class、Hard sleeper、Soft sleeper、Superior soft sleeper、Second Class Bedroom、First class sleeping。
Change of booking: Passenger changes the date of travel、Time、Train number、Seat、Visa procedures required for seat separation and arrival at the station。
Passenger transport records: Due to special circumstances during the transportation of passengers or luggage，A paper or electronic voucher that needs to record certain matters between railway transportation companies and passengers or handle business handovers between stations and trains。
Time: Beijing time shall prevail，Calculated from zero hour，implement 24-hour clock。
Above、below、Previously、Later、Within、All other numbers include this number，Exceeds、Not full、Anything short of this number does not include the original number。
Chapter 2 Passenger Transport
Section 1 Railway Passenger Transport Contract
Article 4 The railway passenger transport contract is an agreement that clarifies the rights and obligations between the railway transport enterprise and the passengers。
Article 5 The railway passenger transport contract is established from the time the ticket is sold，Until the passenger exits the station after the transportation is completed according to the ticket regulations，The contract has been fulfilled。The transportation period of passenger transportation is calculated from the time of ticket inspection to the time of arrival and exit。Passengers get off the bus on their own，The performance of the railway passenger transport contract is terminated when leaving the station。
Section 2 Ticket
Article 6 The ticket is the certificate of the railway passenger transport contract，Can be in electronic data form or paper form。The ticket in this regulation is the voucher of the railway passenger transport contract in the form of electronic data，And implement real-name ticket management。
Article 7 The main information of tickets (except special ticket types) should include:
1． Departing and arriving station names;
2. Car number, seat number, seat type;
3. fare;
4. train number;
5. Boarding date and driving time;
6． Validity period;
7. Passenger ID information.
Article 8 The ticket price is the applicable fare when the passenger purchases the ticket。When railway transportation companies adjust fares，The fare difference will no longer be charged or refunded for tickets sold。
Article 9 Except for tickets with other provisions on validity period，The ticket is valid for the same day。Passengers board the train on their own、Getting off，The fare for unused sections is not refundable。
Section 3 Ticket Sales and Purchase
Article 10 Tickets should be issued through the station ticket window provided by the railway transportation enterprise、Automatic ticket vending machine、China Railway 12306 website (including Railway 12306 mobile terminal，hereinafter referred to as 12306 website)、Telephone booking or purchase at the ticket office of a railway ticket sales agent。Passengers should pay the transportation fee as agreed，Check the tickets after purchasing、Model，Keep the ticket information and the valid ID used when purchasing the ticket properly。
Railway transportation enterprises issue regular tickets、Counting votes、When using multiple services such as bus passes，Detailed ticket sales、Change、Refund、Business rules such as ticket checking and baggage check-in shall be separately stipulated by the railway transportation enterprise that operates the business。
Article 11 Through the station ticket window、Purchase tickets at the ticket office of a railway ticket sales agent or purchase tickets on the train、When making up the ticket，188bet Online Sports Betting and Casino Valid identity documents that can be used include: Resident Identity Card of the People’s Republic of China (including Temporary Resident Identity Card of the People’s Republic of China)，Resident household registration book，Passport of the People's Republic of China，People's Republic of China Entry and Exit Pass，People’s Republic of China Travel Permit，Medical certificate of birth of newborn，Military officer ID card、Police Officer ID、Civilian cadre certificate、Compulsory Soldier Certificate、Noncommissioned Officer Certificate、Civilian Personnel Card，Seaman’s Certificate，And temporary identification card issued by the public security agency；Residence Permit for Hong Kong and Macao Residents of the People’s Republic of China，Residence Permit for Taiwan Residents of the People's Republic of China，Mainland Travel Permit for Hong Kong and Macao Residents，Pass to and from Hong Kong and Macau，Taiwan Travel Permit for Mainland Residents，Mainland Travel Permit for Taiwan Residents；Foreigner’s permanent residence ID card，Foreigner Passport，Foreigner Entry-Exit Permit，Receipt of acceptance of foreign visa documents issued by the public security agency、Proof of lost passport，Temporary international travel documents issued by embassies and consulates of various countries in China (should be accompanied by a valid visa or stay permit issued by the public security authority)。
Via 12306 website、When booking tickets by phone，188bet Online Sports Betting and Casino Valid identity documents that can be used include: Resident Identity Card of the People’s Republic of China (including Temporary Resident Identity Card of the People’s Republic of China)，Passport of the People's Republic of China；Residence Permit for Hong Kong and Macao Residents of the People’s Republic of China，Residence Permit for Taiwan Residents of the People's Republic of China，Mainland Travel Permit for Hong Kong and Macao Residents，Mainland Travel Permit for Taiwan Residents；Foreigner’s permanent residence ID card，Foreigner Passport。
When purchasing tickets through a ticket vending machine，Valid ID documents that can be used include: Resident Identity Card of the People's Republic of China，Residence Permit for Hong Kong and Macao Residents of the People’s Republic of China，Residence Permit for Taiwan Residents of the People's Republic of China，Foreigner’s permanent residence ID card。
Article 12 Passengers should provide true and effective contact information to the railway transportation enterprise。When selling real-name tickets，Railway transportation enterprises can record、Save and use passenger information during rail services、Contact information，Undertake corresponding confidentiality obligations in accordance with national regulations。
Article 13 When railway transportation enterprises sell tickets，Provide "trip information tips" containing main ticket information according to passengers' needs。Those who purchased tickets through the 12306 website，The "Itinerary Information Tips" can be printed or downloaded through the website。If you need a reimbursement voucher，Should be done before driving or within 180 days from the date of driving，Go to the station ticket window with the valid ID used when purchasing tickets、Exchange at automatic ticket vending machine。
"Itinerary information reminder" and reimbursement voucher cannot be used as travel voucher。
Section 4 Ticket Sales Conditions
Article 14 Tickets are sold as far as the final station of the train。Except for ticket types otherwise specified by railway transportation companies。
Article 15 Except for students who need to commute to school by passenger trains and children who the railway transportation enterprise agrees to supervise during the journey，Children under 14 years old should travel with adult passengers。
1． Children traveling with adults，Those over 6 years old and under 14 years old should purchase child discount tickets；Age 14 or above，Full price tickets should be purchased。Each ticket-holding adult passenger can bring one child under 6 years old and not occupying a separate seat for free，When there is more than one person，If the number of people exceeds the number, children’s discount tickets must be purchased。Children’s age is calculated based on the date of travel。
2. When passengers bring children who ride free of charge，Should be stated in advance to the railway transportation company when purchasing tickets，The valid ID document of a child who rides free of charge used when making a ticket purchase declaration is his or her ticket。
3. Children riding for free should purchase child discount tickets when using their own seats。
4. Boarding date for child discount ticket、The train number and seat class should be the same as the ticket held by the accompanying adult，The arrival station must not be further than the arrival station for adult tickets。
Article 16 In full-time institutions of higher learning (including the education administration department of the State Council、A private school established with the approval of the provincial people’s government to implement higher education)，A scientific research institution responsible for graduate education，Military Academy，Normal Medium、Primary schools and secondary vocational schools (including public and private secondary vocational schools that implement academic education qualifications、Vocational High School、Technical School)，Students studying in formal religious schools approved by the State Council or the State Council’s Bureau of Religious Affairs、Graduate student，When the family residence and school location are not in the same city，Present student ID card (Chinese) with marked discount range and student discount card for train tickets、For primary school students, a written certificate stamped with the school’s official seal)，The discount range should be stamped with the official seal of the institution，Each academic year (October 1st to September 30th of the following year) you can purchase four one-way student discount tickets between your home place of residence and the location of the school (internship location)。New students with admission notice、Graduates can purchase one student discount ticket that year with a written certificate from the school stamped with the official seal of the school。Student discount tickets are limited to hard seats on ordinary passenger trains、Hard sleeper and second class seats on EMU trains。
Before boarding every school year, students should go to the designated ticket window or automatic ticket vending machine at the station to go through the verification procedures for their resident identity documents and train ticket student discount card discount qualifications。When purchasing a student discount ticket and taking the bus without applying for or passing the discount qualification verification，The train should first go through the procedures for collecting the fare difference，Issue passenger transportation record。Passengers can redeem their tickets with the vehicle after arriving at the station、Student ID card and valid ID used when purchasing tickets (if the train issues a paper passenger record，You should also bring paper passenger records)，Go to the station ticket window within 30 days to handle qualification verification and refund procedures。After the station verifies that the student discount ticket purchased by the student complies with relevant regulations，Processing qualification verification for him，Deduct the number of student train ticket discount cards，Refund the replacement ticket price，No refund fee。
Overseas Chinese students and students from Hong Kong, Macao and Taiwan can purchase student discount tickets between the station where the school is located and the station in the port city。Except otherwise provided by the railway transportation enterprise。
The student’s name must be stated on the train ticket student discount card、Valid ID number、Discounted ride area、Enrollment Date、Discount ride times and other information。Should but not have “train ticket student discount card”，The "Train Ticket Student Discount Card" contains incomplete information、Unrecognizable or inconsistent with the student ID record，No student discount tickets are on sale。
When the discount range of the student ID card is changed，The official seal of the school should be re-stamped，And modify the relevant information in the train ticket student discount card。
Student discount tickets are sold according to the shortcut route。When purchasing a connecting ticket within the discounted price range，Deduct one discounted ride。Exceeding the discount range，No student discount tickets are on sale。
The discounted number of rides is valid based on the school year，The number of times in the current school year that cannot be used in the next school year，What is not used in the current school year cannot be reserved for use in the next school year。
Article 17 Holding the Disabled Military Personnel Certificate of the People's Republic of China、Disabled People’s Police Certificate of the People’s Republic of China、National Comprehensive Fire Rescue Team Disabled Personnel Certificate can purchase preferential tickets。
Article 18 Persons boarding at unmanned boarding and landing stations，Tickets can be purchased on the train。
Section 5 Ticket Inspection and Security Inspection
Article 19: Railway transportation enterprises shall conduct real-name inspection of tickets and 188bet Online Sports Betting and Casino Valid identity documents held by passengers in accordance with relevant national regulations。Opposite the station、Passengers and personnel exiting the station should check their tickets，Train checks tickets for passengers。For discount tickets that should be purchased with a certificate、Preferential Ticket，Railway transportation companies also need to verify the corresponding documents of passengers。
Passengers cancel the trip after checking in and before driving at the departure station，Need to change the ticket、Refund procedures，Should declare to the station before driving。
Article 20 Passengers should cooperate with the real-name ticket inspection implemented by the railway transportation enterprise，Children traveling for free should also provide the child’s valid ID document used when declaring their ticket purchase。
Article 21 Railway transportation enterprises shall comply with the law、Administrative regulations and relevant provisions，Conduct security inspection on passengers 188bet online live casino and their belongings。Passengers’ belongings must comply with relevant national regulations prohibiting or restricting transportation。
Article 22 Stations should stop ticket checking in advance before driving，And the time for stopping ticket checking in advance shall be announced at the business premises of this station。Passengers can check the business location announcement at the bus station。
Article 23 Railway inspectors present inspection certificates、You can check tickets in the car by wearing the inspection badge。
Section 6 Riding Conditions
Article 24 The passenger’s boarding voucher is the valid ID used when purchasing the ticket；The voucher for a child traveling for free is the valid ID document used by the child when making the declaration。
Article 25 Passengers should follow the date stated on the valid ticket、Time、Train number、Car number、Seat number and seat number。
Article 26 Passengers holding tickets for low-fare seats cannot stay in the carriages (areas) for high-fare seats。
Article 27 Passengers with visual disabilities can obtain a guide dog work permit (containing guide dog user information，Stamped with the official seal of the public security department or the Disabled Persons’ Federation，Or with the International Guide Dog Federation logo "IGDF")，Used to assist visually impaired people in their work、The guide dog of life enters the station and takes the bus。Passengers entering the station、While riding，Need to show disability certificate、Guide Dog Work Certificate、Animal health and immunity certificates and other documents，The guide dog you are carrying undergoes security inspection。
Section 7 Changes
Article 28 Passengers can change their ticket once，On the premise that the railway transportation enterprise has the transportation capacity，Process according to the following regulations:
1． More than 48 hours before driving，Can be changed to trains within the pre-sale period。
2. Within 48 hours before driving，Can be changed to trains before the boarding date stated on the ticket，Do not process changes to trains on or after the day after the departure date stated on the ticket。
3. After driving，Passengers can still change their bookings to other trains on the same day。
4. When handling a change of destination，Should be more than 48 hours before driving，The original ticket has checked baggage，You should also handle baggage changes or cancellations。
Article 29 Passengers can go to the station ticket window、12306 website and automatic ticket vending machines with ticket change function for ticket changes。
Tickets purchased with various 188bet Online Sports Betting and Casino Valid identity documents can be changed at the station ticket window，But the reimbursement voucher has been printed and the tickets purchased using cash payment，Can only be changed at the station ticket window；Tickets purchased with the ticket purchase certificate from the 12306 website and using electronic payment methods，You can change your ticket through the 12306 website；When changing your ticket at an automatic ticket vending machine with the ticket change function，Should follow the system prompts。
Article 30 When changing tickets at the station ticket window，Passengers must present a valid ID when purchasing tickets；When someone else handles the ticket on your behalf, you should present the valid ID of the agent and the valid ID used by the passenger when purchasing the ticket。
Article 31 When passengers change tickets for which the reimbursement voucher has been printed，Reimbursement voucher required。The reimbursement voucher cannot be returned or cannot be recognized、Incomplete，Railway transportation companies will not handle ticket changes。
Article 32 When passengers apply for ticket changes，When the ticket price after the change is higher than the original ticket price，Collect fare difference；When the ticket price after the change is lower than the original ticket price，Refund the fare difference，Refund fee for fare difference will be charged。
Article 33 When passengers change their seats on the train，When the changed fare is higher than the original fare，Collect fare difference；When the changed fare is lower than the original fare，The fare difference is not refundable。
Article 34 Due to the liability of the railway transportation enterprise, passengers cannot travel on the date stated on the ticket、Time、Train number、Car number、Seat number、While boarding the bus，station、The car should be properly arranged。When the ticket price of the rearranged seat is higher than the original ticket price，The excess will not be charged；When it is lower than the original fare，The fare difference should be refunded，No refund fee。
Article 35 When passengers request to skip the ticket and continue riding at the station，Must be submitted before the original ticket arrives at the station，Train can handle it if there is transportation capacity，Check and collect fares for over-station areas。
Article 36 When necessary，Railway transportation companies can temporarily adjust the rebooking method。
Section 8 Dealing with mis-selling, mis-purchasing, mis-taking and mis-landing
Article 37 Mis-sale of passenger tickets at the station ticket window、When purchased by mistake，Proposed by the passenger on the spot，The station issues a new ticket，When the fare difference needs to be refunded，No refund fee。
If the mis-selling is caused by the responsibility of the railway transportation enterprise, passengers should be refunded or exchanged for new tickets free of charge。
Article 38 Mistaken rides occur、accidental landing，Passengers should ask the station staff。The conductor should prepare passenger records and submit them to the parking station ahead；Mistake discovered by the station or handed over by the train、Passenger accidentally landed，The nearest train should be designated for free return to the station where the ticket arrives or the original ticket station。If a passenger who mistakenly takes the train asks to take this train and go directly to the station with the original ticket，When the ticket price of the train is higher than the original ticket price，Collect fare difference；When the train ticket price is lower than the original ticket price，The fare difference is not refundable。
Article 39 In the free return zone，Passengers are not allowed to get off the bus midway。If you get off the bus，Free zone for round-trip travel，The fares for the round-trip section will be collected separately according to the class of the return train you take。Free return area，Passengers should take the seats designated by the railway transportation enterprise，If a passenger proposes to take a high-fare seat，High-priced seat tickets should be paid again。
Section 9 Handling of Lost Passenger Vouchers
Article 40 After passengers purchase tickets，Lost the ticket purchase ID，Processed as follows:
1． Passengers who lose their documents before taking the bus，You should go to the issuing agency of the valid ID to apply for a temporary identity certificate，Enter and exit the station with temporary identity certificate。
2． Passengers on the train、Those who lost their documents before leaving the station，Must go through the ticket replacement procedures first，Prepare the ticket to check in and exit the station。When applying on the train，Train verification seats are used normally，Issue passenger transportation record；When checking in at the station，The station verification ticket has no exit ticket checking record，Issue passenger transportation record。Passengers should arrive within 30 days from the date of boarding，Provide the temporary identity certificate and subsequent ticket issued by the valid identity document issuing agency (such as issuing a paper passenger record，You should also bring paper passenger records)，Go to the refund window at the train stop and apply for a refund for the part where the replacement ticket is consistent with the original ticket's travel zone。When handling refund procedures，If you check that the original ticket purchased with the lost ID has exit records，No refund for later tickets；No outbound record，When handling a refund，No refund fee。
Section 10: What to do if you do not meet the riding conditions
Article 41 When the following acts occur，Railway transportation companies make up for tickets in accordance with regulations，In addition, 50% of the fare for the section traveled will be charged:
1． When riding without a ticket and not taking the initiative to replenish the ticket，Additional collection of ticket fares from the boarding station (from the departure station if it cannot be determined) to the arrival station。Traveling with an invalid ticket or continuing to ride without getting off the bus after the ticket arrives at the station，Processed as no ticket。
2. persistent transformation、When boarding with a forged or altered ticket，In addition to being treated as no ticket and sent to the public security department for processing。
3. If the ticket, certificate 188bet login and person are inconsistent, it will be treated as no ticket.
4． When using a low-fare seat ticket to ride on a high-fare seat，Pay the fare difference for the section you travel on。
5． Passengers holding discount tickets、Preferential Ticket，When there is no specified price reduction voucher or the price reduction conditions are not met，The fare difference will be charged according to the full fare。
Article 42 The ticket payment shall be collected in the following circumstances:
1. Children who should have purchased child discount tickets but did not，Additional payment for children’s discount tickets。
2. Minors who should buy full-price tickets but purchase child discount tickets，The difference between the child discount ticket fare and the full fare should be charged。
3. Take the initiative to replenish the ticket or go through the station、The bus agrees to get on the bus to pay the ticket。
Section 11 Refusal of carriage and termination of carriage contract
Article 43 For those who ride without a ticket and refuse to pay for a ticket，The train conductor may order him to get off the train and shall prepare a passenger record and submit it to the third-class or above station or county ahead、Processing at the station where the city is located (if the arrival station is close to the above-mentioned station, it should be handed over to the station for processing)。The station should make up for the fares receivable and additional charges for the above-mentioned persons found during the handover of the train or discovered by the station。
Article 44 To the following passengers，station、The car can refuse to enter the station、Get on the bus or order it to get off；To those who ordered him to get out of the car，Unused tickets until arrival will not be refunded，The transportation contract is terminated。
1. One of the situations specified in Article 41 of these Regulations，Refuse to pay the dues and additional fares；
2． Not subject to security inspection，Insistence on carrying or carrying is prohibited、Restricted items；
3． Real-name verification of tickets will not be accepted;
4. at site、Causing quarrels and causing trouble in the car、Disturbing public order，Suffering from severe infectious diseases、Severe mental disorder, drunkenness, etc. that may endanger the safety of the train or the personal safety of other passengers and railway station staff；
5. Other circumstances specified by the state.
Section 12 Refund
Article 45 When passengers request a refund，Must be on the date stated on the ticket、Apply before departure time。When refunding a ticket that has checked baggage，You should cancel your checked baggage first。
Refund fees will be charged for refunds，The refundable amount will be refunded according to the payment method used when purchasing the ticket。
Passengers on the 12306 website、After refunding the ticket from the automatic ticket vending machine，You can go to the station ticket window within 180 days from the date of application to get the refund fee reimbursement voucher with the valid ID used when purchasing the ticket。
Article 46 Refunds will not be processed in the following circumstances.
1． After the ticket leaves the station and drives;
2． Tickets changed after driving;
3. Additional fare;
4. Replacement of tickets (due to failure or failure to handle student qualification verification and loss of valid ID used when purchasing tickets，Except for replacement tickets)。
Article 47 Passengers can go to the station ticket window、12306 website and automatic ticket vending machines with refund function for ticket refunds。
Tickets purchased with various 188bet Online Sports Betting and Casino Valid identity documents can be refunded at the station ticket window；Tickets purchased on the 12306 website can be refunded on the 12306 website；When refunding a ticket at an automatic ticket vending machine with refund function，Should follow the system prompts。
Passengers use the 12306 website to purchase tickets，Tickets purchased by cash or with a printed reimbursement voucher，You can apply for refund through the 12306 website，Within 180 days from the date of successful online refund，Go to the designated window at the station to handle the refund procedure with the valid ID of the passenger。
Article 48 When applying for a refund at the station ticket window，It was handled by the passenger himself，A valid ID used for ticket purchase is required；Processed on behalf of the passenger，It is necessary to present the valid ID of the agent and the valid ID used by the passenger to purchase the ticket。
Article 49 When passengers handle ticket refund or refund procedures for which the reimbursement voucher has been printed，Reimbursement voucher required。The reimbursement voucher cannot be returned or cannot be recognized、Incomplete，Railway transportation companies do not handle ticket refunds or refunds。
Article 50 Passengers injured during travel、When illness prevents further travel，Vail Station、Car verification，You can refund your ticket at the station within 30 days after getting off the bus，Refund the difference between the fare collected and the fare for the zone traveled，Refund refund fee；Travelers also need to apply for the same procedure。
Article 51 If a passenger’s ticket refund is caused by the liability of the railway transportation enterprise or other circumstances that prevent normal transportation such as natural disasters, the following provisions shall be followed，No refund fee:
1. At the ticket departure station, the full ticket price will be refunded;
2. At the midway station, the fare for the unused section will be refunded;
3. At the station, the unused portion of the ticket will be refunded;
4. When the train cannot be repaired during operation due to malfunction of air-conditioning equipment，The air conditioning fee for the unused section should be refunded。
Article 52 When passengers get refunds due to train delays，The ticket should be processed before the train actually leaves the station，Refund all ticket prices，No refund fee。The passenger has purchased a connecting ticket，Refunds can be processed together，No refund fee。Passengers who apply for refunds for connecting tickets separately，Processed in accordance with the relevant provisions of Article 45 and Article 46 of this Regulation。
Article 53 When passengers are refunded due to train suspension，Passengers can apply for refund procedures from the time the train suspension information is announced to within 30 days after the ticket boarding date，No refund fee。Connecting tickets purchased before the suspension of train suspension information was announced，You can apply for a refund for the connecting ticket before driving，No refund fee。Passengers who apply for refunds for connecting tickets separately，Processed in accordance with the relevant provisions of Article 45 and Article 46 of this Regulation。
Article 54 When necessary，Railway transportation companies can temporarily adjust refund methods。
Section 13 Carrying Items
Article 55 Passengers are responsible for taking care of their belongings。Passengers must place their belongings properly，Must not affect the use and safety of public spaces。The weight and specifications of free carry-on items per person are:
Children 10kg，Diplomatic personnel 35 kg，Other passengers 20 kg。External dimensions of each item、width、The sum of the heights does not exceed 160 cm，Pole-shaped items not exceeding 200 cm；But when riding on EMU trains, the height shall not exceed 130 cm；Each piece weighs no more than 20 kg。Balance car、Scooters and other wheeled transportation tools must be properly packaged in rigid packaging。
Elderly people who rely on assistive devices to move、Young、disease、disabled、Folding wheelchair for pregnant and other special passengers to travel，And a folding stroller for accompanying infants，Can be carried for free and is not included in the above range。
Article 56 Passengers’ carry-on items shall comply with relevant national regulations prohibiting or restricting transportation。
To protect the station、Public places such as passenger trains are clean inside and outside、Fresh air，Items that hinder public health，Items that can damage or contaminate the vehicle，And live animals (guide dogs and fish packed in closed boxes as food、Shrimp、CRAB、贝、Except molluscs and aquatic animals) are not allowed to be carried on board the vehicle。
Article 57 Items carried by passengers in violation of regulations shall be dealt with according to the following provisions:
1. It is prohibited to enter and board the train at the boarding station.
2. In the car or at the station，For items exceeding the free weight，The excess baggage fee shall be charged from the boarding station to the alighting station。Overweight for non-separable whole pieces、Oversized items、Live animals，Luggage freight will be charged based on the total weight of the item from the boarding station to the alighting station。
3． Dangerous goods found or prohibited、Items restricted for transportation，Items that hinder public health，Items that damage or contaminate the vehicle，The baggage 188bet sports betting freight fee from the boarding station to the alighting station will be doubled based on the total weight of the item。Dangerous goods should be handed over to the parking lot ahead for processing；Send those suspected of illegal crimes to the public security department for processing。Dangerous goods that need to be destroyed on site should be handled in accordance with relevant regulations。
4. If the passenger is overweight、When the value of oversized items is less than the shipping cost，Freight fee can be charged at 50% of the item value。
5. When additional freight is charged，Must not exceed the departure station and destination station of this train。Unable to determine when to get to the station，Calculated from the originating station。
Section 14 Handling of Passengers’ Lost Items
Article 58 Passengers who find lost items should actively search for the owner。If the passenger has already got off the bus，Passenger transport records should be prepared，Indicate product name、The number of items shall be handed over to the station。When it cannot be determined，Transfer to the station in front or the final station of the train。
Article 59 Stations should set up a lost and found office，Report on passengers’ lost items found at this station or handed over by the train，Register in time、Keep it safe，And announce it on the 12306 website or station。When the owner comes to claim it，Valid ID should be checked，Check time、Location、Train number、Product name、Number of pieces、Weight，After confirmation，Signed by the owner。
Railway transportation enterprises can follow relevant laws、Administrative regulations and relevant provisions charge storage fees for lost items in custody。
Fresh and perishable items and food are not responsible for the storage.
Unclaimed lost items shall be handled in accordance with relevant national regulations。
Chapter 3 Baggage Transport
Section 1 Baggage Transportation Contract
Article 60 A railway baggage transport contract refers to an agreement between a railway transport enterprise and a passenger that clarifies the rights and obligations of baggage transport。
The proof of the baggage transportation contract is the baggage ticket。Luggage tickets can be paper tickets、Electronic tickets and other forms。
Article 61 The main information of the luggage ticket should include:
1. Date of carriage, departure station, arrival station and via;
2. Train number, number of people, ticket number;
3. Passenger’s name, phone number, address;
4. Packaging type, number of pieces, weight;
5． declare price;
6． freight;
7. Delivery date、Container station name stamp and handling personnel name stamp；
8． Name of railway transportation enterprise.
Article 62 The baggage transportation contract is established when the railway transportation enterprise receives the baggage and fills in the baggage check，The baggage will be transported to the destination and delivered to the passenger until the fulfillment is completed。
Section 2 Scope of Baggage
Article 63 Baggage is a certain limit of travel necessities that passengers can check with their tickets。
Article 64 Items that are not allowed in luggage:
1. Currency: including banknotes and metal coins of various currencies;
2. Valuable tickets: bank cards, stored-value cards, etc.;
3. Cultural relics;
4. Gold and silver jewelry;
5. Archival materials: refers to personnel、Technical File，Organizational Relationship，Household register or household registration relationship，Various documents、Certificate、Contract、Contract, etc.；
6. Fragile items, liquid items and ashes;
7. Items that hinder public health and safety;
8. Dangerous goods，Items whose physical and chemical properties cannot be determined by railway transportation enterprises shall be treated as dangerous goods；
9. The state prohibits or restricts the transportation of items.
Article 65 The maximum weight of each piece of luggage is 50 kg，External dimensions long、width、The maximum sum of heights shall not exceed 200 cm，Minimum not less than 60 cm。Luggage is usually transported with the train the passenger takes or transported in advance。
Wheelchairs used by passengers with reduced mobility during travel can be checked as baggage。
Section 3 Checking and Carrying Baggage
Article 66 Passengers with valid tickets and 188bet Online Sports Betting and Casino Valid identity documents can check in one baggage between the baggage check-in stations in the boarding area，You need to present the ticket reimbursement voucher when applying。
The weight of checked baggage allowed per ticket is 50 kg (75 kg if a wheelchair is included in the baggage)，The excess amount will be charged at 2 times the baggage freight。
Article 67: Real-name system for checked baggage，When checking in luggage，Railway transport enterprises should verify the consistency of passenger tickets and valid ID documents，When someone else handles the agent on your behalf, you should also present the valid ID of the agent。Railway transportation enterprises should comply with the law、Administrative regulations and relevant provisions，Conduct security inspection on passengers’ checked baggage。For those who do not cooperate with security inspection，Railway transportation companies have the right to refuse transportation。
Article 68 Passengers shall pay transportation fees as agreed，Complete、Fill in the consignment note accurately。
Section 4 Insured Shipping
Article 69 Baggage is divided into insured transportation and non-insured transportation，Passengers can choose independently。
Article 70 When transported at insured price，The price can be declared in pieces，You can also declare the price based on the total number of pieces in a batch。When processed in one batch，Do not protect only part of it。
Article 71: Insurance fee will be collected for baggage transported at insured price。When the transportation of insured baggage changes，Insured price will not be refunded if not paid。When the passenger cancels the consignment after it is shipped but before it is shipped, or when the consignment is canceled due to the liability of the railway transportation company，All insurance premiums will be refunded。Luggage is damaged and compensation is handled，Non-refundable premium。
Article 72: Railway transportation enterprises may check whether the declared price of baggage transported at an insured price is consistent with the actual price；If you refuse to check，Railway transport enterprises can refuse to carry insured prices。
Section 5 Packaging
Article 73 The packaging of luggage should be complete and firm，Suitable for transportation。The materials and methods of packaging should comply with the packaging requirements stipulated by the country or railway transportation enterprises。When the packaging does not meet the requirements，Passengers should improve packaging in accordance with relevant regulations。Passengers refuse to improve packaging，Railway transport companies can refuse to transport。
Section 6 Shipping Deadline
Article 74 The arrival period of luggage is calculated based on freight mileage。From the date of shipment，Three days for luggage within 600 kilometers，Over 600 kilometers，Add one day for every additional 600 kilometers，Any distance less than 600 kilometers will be counted as one day。
The stay time due to force majeure and other non-rail transport enterprise responsibilities will be added to the delivery period。
Article 75 When baggage arrives beyond the specified delivery deadline，Railway transport companies should pay liquidated damages to passengers based on the number of overdue days and a percentage of the freight collected。When baggage is changed for transportation，Liquidated damages for late delivery will not be paid。
When passengers require payment of liquidated damages，With the luggage ticket, submit it within 10 days from the arrival date of the luggage。
Article 76 When a passenger requests that overdue baggage be transported to a new destination，You can handle it as follows。
1. The baggage has arrived overdue or has not arrived yet，Passengers need to continue traveling，When requesting transfer to the new arrival station with the newly purchased ticket and original luggage ticket number，Railway transport enterprise issues new luggage ticket，Free shipping。
2. Luggage not arrived，The delivery deadline was not exceeded at that time，Passengers need to continue traveling and go through the transfer procedures for the new arrival station with their luggage ticket number and newly purchased ticket，After shipping fee，It was found that the luggage was overdue and arrived at the original destination，The new arrival station will refund the freight collected for the transshipment area based on the passenger transportation record issued by the original arrival station，Non-refundable premium。
3. Overdue baggage can be transferred for free，No more liquidated damages。
Article 77 When the baggage has not arrived more than 30 days after the delivery deadline，Passengers can consider that their luggage has been lost and submit compensation to the railway 188bet mobile login transportation company。
Section 7 Arrival Custody, Notification and Inquiry
Article 78 From the date of notification after the baggage arrives，Free storage by railway transportation companies for 3 days，Overdue baggage will be kept for free for 10 days。When the passenger’s baggage arrives late due to reasons such as railway transportation enterprise liability and force majeure，Increase the number of free storage days according to the number of delayed days。When the free storage period expires，Storage fees are charged on a daily basis。
Article 79 After baggage arrives，Railway transport enterprises shall notify passengers in a timely manner，No later than 12 o'clock on the day after arrival。When a passenger asks if the overdue baggage has arrived，Railway transportation enterprises should search for it in time。
Section 8 Loading, unloading and delivery
Article 80: Loading luggage from the receiving location in the baggage room to the luggage cart，Or unload from the luggage cart to the specified delivery location，One operation each。Loading and unloading fees will be charged by the departure station。
Article 81 Passengers can claim their luggage with the valid ID they used when purchasing tickets。When someone else collects the ticket on your behalf, please present the valid ID used by the passenger when purchasing the ticket and the valid ID of the person collecting the ticket。
Article 82 When passengers claim their luggage，If you find any shortage or abnormality, please report it in time when collecting。Railway transportation companies should carefully inspect、Check and weigh again，If necessary, the package can be opened and inspected together with the public security personnel。When inspection reveals damage，Luggage records should be compiled and given to passengers as a basis for claiming compensation。
Section 9 Change of Transportation
Article 83 Passengers after checking in baggage，You can change your baggage once according to the following regulations；Arrival for baggage change、The stop station must be the baggage check-in station:
1. When canceling the shipment before shipment，Refund all shipping costs，Collect storage fee；
2. When canceling the shipment after shipment，Luggage is transported from the arrival station back to the departure station，Freight fee collected is non-refundable，Compensation for baggage freight between the arrival station and the departure station；
3. After passengers apply for ticket changes and arrive at the station，When handling luggage arrival changes before shipment，Pay or refund the difference between the freight collected and the baggage freight from the departure station to the new arrival station；
4. After passengers apply for ticket changes and arrive at the station，When handling luggage arrival change after shipment，Freight fee collected is non-refundable，In addition, the baggage freight from the original destination to the new destination will be charged；
5. After the passenger terminates the trip，When requesting to transport your luggage back to the stop of your trip，Additional payment of baggage freight between the original arrival station and the terminated station。
Article 84 Miscellaneous expenses incurred after handling the change of transportation shall be charged according to the actual expenses incurred。If the return shipping fee is lower than the miscellaneous fees incurred，No miscellaneous fees will be charged and shipping costs will not be refunded。But when the ticket was purchased by mistake due to mis-sale，If the passenger also checked in luggage，Recharge or refund the difference between the freight collected and the luggage freight between the departure station and the legitimate arrival station。
Article 85 After passengers change their arrival station or refund their tickets，When not completing the baggage change procedure at the same time，Twice the baggage freight will be charged at the destination。
Section 10: Dealing with inconsistent product names
Article 86 Banning the country、When transporting restricted items or dangerous goods，Cancel consignment at departure station，Stop transportation at the midway station (dangerous goods found on the train should be handed over to the stop ahead)，Notify relevant departments and passengers for processing，Freight fee collected is non-refundable，Additional luggage charges will be doubled based on the total weight of the item，Collect storage fee。
Section 11 Handling of Undeliverable Baggage
Article 87 For baggage that cannot be delivered，Railway transportation enterprises should be registered，Keep it safe。National Law、Items that cannot be bought and sold according to administrative regulations should be handed over to the relevant departments in a timely manner。
Article 88 From the date of shipment of baggage，When no one collects it within 90 days，Railway transportation companies should make announcements。When there is still no one to claim it after 90 days after the announcement，Railway transportation companies can be sold off。
Chapter 4 Handling of Special Situations
Section 1: Arrangements for passengers if train operation is interrupted
Article 89 Operation interruption，When the train cannot continue running，Proper arrangements should be made for blocked passengers，Inform you of relevant travel information in a timely manner。
Article 90 Operation interruption，Passengers can return to the departure station according to the arrangements of the railway transportation company、Refund at a midway station or take a detour，Refunds shall be handled in accordance with Article 51 of these regulations。
Article 91 When the railway transportation enterprise organizes the original train to be transported by a detour，Passenger’s original ticket will not be refunded without replacement，The railway passenger transportation contract will be terminated if you get off the bus midway。
Article 92 Impact of travel due to operational interruption，When passengers require proof，The station should issue a written certificate。
Section 2 Arrangements for Baggage during Operation Interruptions
Article 93 Baggage that has been carried by the departure station should be properly kept，When the railway transportation enterprise organizes detour transportation，No refund for shipping fee。
Article 94 When passengers request collection at the intermediate station (baggage check-in station)，The shipping fee for the unshipped portion should be refunded。If the minimum shipping fee is insufficient, the minimum shipping fee will be refunded。Cancel the consignment if requested to be shipped back to the originating station，Refund all shipping costs。
Article 95 Passengers can apply for refund at the departure station or intermediate station，The checked baggage has been transported to the destination，Request to transport luggage back to departure station or intermediate station，No refund for shipping fee。If you require your luggage to be transported to the destination，You need to pay twice the luggage fee for the entire journey or from the stop to the arrival station。
Section 3 Liability and Exemption Scope
Article 96 Passengers suffering from sudden illness during railway transportation、Delivery、In times of distress，Railway transportation enterprises should try their best to take rescue measures and keep records。
Railway transportation enterprises shall be liable for compensation for personal injuries of passengers that occur during railway transportation；Injury or death caused by the passenger’s own health or the railway transportation enterprise proves that the injury or death was intentional on the part of the passenger、Caused by gross negligence，Railway transportation companies do not assume liability for compensation。
Personal injury to passengers caused by a third party during railway transportation，The third party shall bear the liability for compensation。The railway transportation company is at fault，Should bear corresponding supplementary liability to the extent that the damage can be prevented or stopped。After the railway transportation enterprise assumes supplementary compensation liability，Right to recover from third party。
Article 97 Damage to passengers’ belongings during railway transportation、When lost，Caused by the fault of the railway transportation enterprise，Should bear liability for compensation。
The passenger proves that he/she has brought it into the station to take the train，And can determine the price of carry-on items，Compensation shall be as follows:
1. When the passenger issues an invoice (or other valid certificate) to prove the purchase price，To deduct reasonable depreciation of items、Compensation will be made for the net value after loss；
2. Compensation will be based on the item price determined by the price assessment agency where the processing unit is located。
Article 98 Railway transport enterprises shall be responsible for the loss of baggage that occurs from the time of acceptance to the time of delivery、Shortage、Contamination or damage，Be responsible for compensation。
Baggage loss caused by the following reasons，Railway transportation companies are not responsible:
1. Force majeure;
2. The natural properties or reasonable wear and tear of the item itself;
188bet online casino games 3. Poor packaging method or container，When it cannot be seen from the outside；
4. Passengers violated railway regulations or other fault of their own。
Article 99 The compensation standard for baggage loss is:
When all luggage handled under insured transportation is lost, compensation will be based on actual losses，But the maximum does not exceed the declared price。In case of partial loss，Compensation based on the proportion of the loss。Luggage insured in pieces shall be compensated based on the actual loss of the piece lost，The maximum price shall not exceed the declared price of the item。
Baggage that is not transported according to the insured price shall be compensated according to the actual loss，But the maximum weight including packaging shall not exceed 15 yuan per kilogram。If caused by intentional or gross negligence of the railway transportation enterprise，Not subject to the above compensation limit，Compensation based on actual losses。
Article 100 When all or part of the luggage is lost，Refund all shipping costs。
Section 4 Accident Compensation, Claims Limitation and Dispute Resolution
Article 101 In the event of personal injury to passengers，Passengers can request compensation from the accident station or processing station。
Article 102 When passengers discover the loss of their belongings at the station，Should declare to the station before leaving the station；When found on the train，Should declare before getting off the bus，The train conductor will issue a passenger record and submit it to the station for processing。
When passengers request compensation，Should be in accordance with Article 97 of these regulations，Submit carry-on items、Price、Bring relevant proofs for entering the station and taking the bus。
Article 103 In the event of baggage loss，The station should work with relevant personnel to compile luggage records and hand them to passengers as a basis for claiming compensation。Loss compensation should generally be handled at the arrival station，Special circumstances can also be handled by the originating station。
Article 104 Baggage loss，When passengers request compensation，Should be submitted within the specified time limit and should be accompanied by the following materials:
1. Passenger’s valid identity document and luggage ticket;
2. Package record;
3. Voucher proving the content and price of the item.
Article 105 After the lost passenger’s baggage is found，Railway transportation companies should promptly notify passengers to collect，Cancellation of compensation procedures，Recover compensation。If the passenger does not agree to receive it，Processed as undeliverable items。If fraud is discovered and the compensation is refused to be refunded，Can be pursued through legal and other means。
Article 106 The validity period for railway transportation enterprises and passengers to make claims due to contract disputes or to request refunds or refunds from each other is three years。The validity period is calculated from the following date:
1. In case of physical damage or loss of personal belongings，The day after the accident；
2. If all luggage is lost, it will be the day after the end of the shipping period，In case of partial loss, the day after delivery；If the entire batch has not arrived, it will be the 31st day after the expiration of the shipment period；
3. When causing damage to the railway，The day after the accident；
4. When shipping charges are overcharged or undercharged，The next day after the fee is collected。
The responsible party shall start from the next day after receiving the demand for compensation，Generally, a reply should be provided to the claimant for compensation within 30 days，Should be compensated，Process compensation as soon as possible。In case of overcharge or undercharge, the refund should be completed within 30 days。
Chapter 5 Supplementary Provisions
Article 107 These regulations are an integral part of the passenger transportation contract，Passengers and railway transportation companies should jointly comply with the regulations。
Article 108 When non-controlled railway transport enterprises that entrust China Railway Group and its affiliated transport enterprises to manage the lines under their jurisdiction handle domestic passenger transportation，And when local railway transportation enterprises and China Railway Group handle domestic passenger transit transportation，These measures should be implemented in accordance with the agreement。
Article 109 Commissioning of Stations、Changes in closure and business scope，Announced through the station business premises or 12306 website before implementation。
Article 110 Relevant business premises of the station shall have business hours、Train times and travel instructions for passengers, etc.，Fare、The freight and miscellaneous charges shall be clearly marked in accordance with regulations。Relevant regulations are subject to change，Must be announced before implementation。
Article 111 China Railway Customer Service Center is a national unified customer service center established by China Railway Group，Accepting passenger complaints、Advice and consulting services，The service website is 12306 website，The service phone number is 12306，The service email is kyfw@12306.cn。
This regulation will come into effect on January 1, 2023.
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